The human factor, the key to human resources outsourcing. Success story: Seresco and ARAG

The human factor, the key to human resources outsourcing. Success story: Seresco and ARAG

ARAG is an insurance company specializing in Legal Defense and travel assistance. Its headquarters is located in Düsseldorf, Germany, although it has branches throughout the world, most of them in Europe. In Spain, ARAG’s offices are located in Madrid and Barcelona and employ a staff of more than 500 workers. For years now they have been among Seresco’s clients who make use of Seresco’s payroll outsourcing service.

Silvia Cruz, HR Manager of ARAG Spain, tells us that the main motivation for payroll outsourcing was to focus all her effort on defining and implementing policies for improving the conditions of the people who work at ARAG. For this reason, she decided to delegate the administrative tasks and to work together with Seresco as partners.

ARAG’s HR Manager recommends, based on prior experience, avoiding the big companies in payroll outsourcing, who tend to standardize processes to the point of rendering them impersonal, thus losing sight of a very valuable factor, the human factor. For Silvia, outsourcing must serve as an extension of the client’s own team, with constant interaction between the two companies, not as a box for sending and receiving documents. For her, the most important thing is to feel that Seresco is part of ARAG.

You can find out more about ARAG’s success story with Seresco’s payroll outsourcing service in this video