Corporate Policies

Policies and Certifications of Seresco

Comprehensive management policy

Seresco’ management, in awareness of its social responsibility, declares its commitment to quality by guaranteeing the security, confidentiality and integrity of information, and by ensuring that the expectations of the company’s interest groups are met through excellent management.

Competence and certifications

Seresco’s management system has been certified according to the following standards:
Quality management UNE-EN ISO 9001

Quality management UNE-EN ISO 9001

Environmental management UNE-EN-ISO 14001

Environmental management UNE-EN-ISO 14001

Service management ISO 20000-1

Service management ISO 20000-1

Information security management UNE-ISO/IEC 27001

Information security management UNE-ISO/IEC 27001

Occupational health and safety management OSHAS 18001

Occupational health and safety management OSHAS 18001

Seresco’s management system has been certified:
Capability maturity model integration (CMMI) level 3, a process improvement and assessment model for the development, maintenance and operation of software systems, supported by the European Software Institute (ESI).
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ITIL Foundation Certificate
ITIL. Foundation certificate in IT service management. Seresco is a member of itSMF Spain, the only recognized independent international organization dedicated to IT service management, which exerts great influence on the development and promotion of a standardized code of best global practices in this area, and works with a wide range of government agencies. Seresco follows a consistent policy for certification of staff in ITIL methodologies for computer service management.