Transcom

Customer management, legal services and collections.

Trascom Worldwide is the largest supplier of CRM services in Europe with 32 Customer Management Centers that provide services in 17 countries in Europe and a staff of more than 7,700 employees that develop campaigns for more than 80 customers in 38 different languages.

Outsourcing of payroll of level 3. 20 users connected to Milena Personal, 4,000 users of the employee portal, and 4 users connected with the Control Panel. The project is planned in 3 phases of operational startup, which are defined by centers:

  • Phase 1: Leon
  • Phase 2: Seville
  • Phase 3: Madrid and Barcelona

In each one of the phases an adaptation period and a detailed analysis was provided in order to facilitate the adjustment of procedures, thus improving personnel management at the global level at all centers.

Transcom
Transcom

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